Privacy policy

Effective November 4, 2026 · Operator: Friendly Sopy

Information and purposes

• Account information: sign-in provider identifiers, an email address when supplied, nickname and profile information, for authentication and service operation.
• Your content: character settings, messages, story progress, generation requests and images, to provide the features you request, save your records and support synchronization or recovery.
• Purchases: store transaction identifiers, products and purchase or cancellation status, to verify purchases and deliver virtual currency or subscription access. We do not directly collect payment card numbers.
• Device and service information: app and operating-system versions, crash records, notification tokens and usage records, to operate and maintain the service.

Service providers and international processing

We use Google Firebase and Google Cloud for authentication, storage, backend operation and crash reporting. Google and Apple provide sign-in and store purchase services. Data processing locations depend on the service and configured region, and may include countries outside the Republic of Korea. We do not sell your journal or conversations.

When you use AI chat or image generation, your request, relevant conversation context and character information may be transmitted to the provider used for that request, including Google, Anthropic, OpenAI or Venice. These providers may process data outside Korea, including in the United States. Avoid entering sensitive personal details in requests.

If you choose age verification, PortOne and the relevant identity verification provider process the identification information required by that flow. Charinest uses the verification result to enable age-appropriate account access.

Charinest does not include an advertising SDK or collect advertising identifiers for advertising.

Retention and deletion

Information is retained while needed to provide the service. Account and content deletion requests are processed after verifying ownership. Purchase, dispute and other records are retained when required by applicable law and deleted when the applicable retention requirement ends. Copies you exported and information stored only on your device must also be removed from that device or destination.

Your choices and rights

You can manage supported content and account settings in the app, control notification and tracking permissions in device settings, and manage subscriptions through the store. You may request access, correction or deletion at contact@friendlysr.com. Include the service name and the email or user identifier associated with the account; never send a password.

Existing and rebranded apps can share data when they resolve to the same service account. Tell us which app and data you want deleted. Signing in with Apple under a different developer team may produce a different account identifier; using the same email address does not itself transfer that identity or old store purchases.

Security and changes

We use authentication, access controls and transport encryption as applicable. We do not promise end-to-end encryption of cloud content. Changes to this policy will be published here. Contact: Friendly Sopy, privacy contact Sungjin Kim, contact@friendlysr.com.